Negotiation Skills for Service Professionals

Most service professionals are good at their job, but have never learned how to negotiate effectively. By learning the simple but powerful negotiation skills used by master negotiators, your professional staff will build stronger relationships, create happier clients and deliver better outcomes for your clients and your organisation.

Why do this program?

Benefits of this program include:

• Your professional staff will feel more confident and less stressed when negotiating with clients, colleagues and suppliers;
• Your clients feel better about your services, and understand the value that you offer to them (even when paying your bill!)
• Your staff feel more comfortable dealing with uncertainty, knowing that they can discuss options with clients to negotiate a favourable outcome for everybody;
• Your staff become more flexible when dealing with clients.

Who is this program best suited for?

This program is for your organisation if:

• Clients complain about fees;
• You’re in a competitive industry where clients have a wide choice of provider;
• Clients are demanding greater input into the services you provide;
• You’re expanding your business.

What do you get in the program?

Each program is customised to your specific needs. Major components of the program include:

• Identify key stress points that your staff face daily when negotiating in client appointments and consulting sessions;
• Conduct individual or group training sessions to address specific issues, as required;
• Monitor and review their performance through face-to-face sessions, telephone and e-mail coaching, on-line resources, and other resource material;
• Analyse and report on results
• Make recommendations to further increase performance.

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